Consumer Relations

Tailored law and safety for your business 

Combining top-notch expertise with a wealth of experience, our team provides specialized advisory services in a consultative, preventive, administrative, and judicial manner. Our goal is to integrate the complexities of business with the best practices in the consumer market. 

Our Consumer Relations experts take a multidisciplinary approach to understand the regulatory aspects related to product safety, offering innovative strategies for a wide range of clients across various economic sectors. This also extends to new players in the consumer market, such as startups, technology companies, marketplaces, and e-commerce businesses. 

Keeping a watchful eye on the changes and trends that shape Consumer Relations, our professionals' deep and extensive knowledge positions us as the ideal business partner for your company. 

Areas of Expertise:

• Compliance in the field of consumer relations and product safety
• Coordination and proactive advisory services to companies in product recall campaigns, both in administrative and judicial aspects
• Monitoring the regulatory agendas of SENACON, ANPD, ANVISA, and MAPA, contributing with materials and suggestions in public consultations, always aiming for the least impact on our clients' activities
• Preparation of opinions and legal opinions based on the best commercial practices, observing the latest regulations on topics related to consumer relations and product safety
• Analysis and adaptation of warranties and guarantee terms
• Advisory services to companies in the structuring and improvement of Customer Service Centers (SACs)
• Legal advice to companies to structure and enhance their e-commerce operations, always observing the applicable regulations in an integrated manner, with the drafting of suitable contractual instruments for B2B and B2C
• Handling of consultative, administrative, and/or judicial demands from our clients regarding advertising rules and campaigns
• Participation in administrative proceedings initiated by various consumer protection agencies 
• Judicial representation in consumer actions, whether individual or collective, at all levels