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Consumer Relations

Tailored law and safety for your business 

Combining top-notch expertise with a wealth of experience, our team provides specialized advisory services in a consultative, preventive, administrative, and judicial manner. Our goal is to integrate the complexities of business with the best practices in the consumer market. 

Our Consumer Relations experts take a multidisciplinary approach to understand the regulatory aspects related to product safety, offering innovative strategies for a wide range of clients across various economic sectors. This also extends to new players in the consumer market, such as startups, technology companies, marketplaces, and e-commerce businesses. 

Keeping a watchful eye on the changes and trends that shape Consumer Relations, our professionals' deep and extensive knowledge positions us as the ideal business partner for your company. 

Areas of Expertise:

  • Compliance in the field of consumer relations and product safety
  • Coordination and proactive advisory services to companies in product recall campaigns, both in administrative and judicial aspects
  • Monitoring the regulatory agendas of SENACON, ANPD, ANVISA, and MAPA, contributing with materials and suggestions in public consultations, always aiming for the least impact on our clients' activities
  • Preparation of opinions and legal opinions based on the best commercial practices, observing the latest regulations on topics related to consumer relations and product safety
  • Analysis and adaptation of warranties and guarantee terms
  • Advisory services to companies in the structuring and improvement of Customer Service Centers (SACs)
  • Legal advice to companies to structure and enhance their e-commerce operations, always observing the applicable regulations in an integrated manner, with the drafting of suitable contractual instruments for B2B and B2C
  • Handling of consultative, administrative, and/or judicial demands from our clients regarding advertising rules and campaigns
  • Participation in administrative proceedings initiated by various consumer protection agencies 
  • Judicial representation in consumer actions, whether individual or collective, at all levels

Feed

27/12/2023
During heat waves in São Paulo rideshare drivers refuse air conditioning
How the refusal of rideshare drivers to turn on the air conditioning during heat waves in São Paulo impact passengers' ex­per­i­ence? Check out the exclusive interview with Laura Morganti, Partner in Consumer...
22/11/2023
Black Friday: best business practices under the legal eye
Black Friday moves billions in sales in Brazil, but demands attention to CDC standards, including the right of regret in online purchases, a ban on misleading advertising and guarantee of accurate information...
17/11/2023
The dispensability of bail for eviction orders
Considering that the tenant has the opportunity to clear the default or even prove the fulfillment of his obligations, the deferral of the eviction notice without security proves a balanced solution...